FAQ's
Here are some of our more Frequently Asked Questions. Take a look through to find the answer you need, and please drop us a line if you need further help or advice.
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Parking and LocationWe are at 3 Spooner Road, Broomhill, Sheffield, S10 5BL. There is great bus access with a bus stop about 20 metres away (we're on the 52 bus route) and a pay car park at 70p per hour about 20 yards the other way. The car park is patrolled by parking trolls so make sure you pay and don't overstay. The car park is located behind our building UP THE RAMP "the Broomhill Shopping Centre Car Park". It is now pay by app only - you can find out more at their website www.connectcashlessparking.com their location code is 5143 There is also a small council car park on spooner road, this is pay and display Travelling from further afield? Trains to Sheffield | EMR | East Midlands Railway
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Do you do birthdays and other celebrations?Yes, we really want you to come and celebrate with us. Send us an email to wizards@thesteelcauldron.co.uk with what date you are wanting, who its is for (how old are they & name of the birthday child), how many guests you are expecting (adults and children) and we can get you booked in. See our party page for more info
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Do we have to craft?Nope! You can choose to do a craft or not, its up to you. We are happy if you just book and have Wizards Tea, or come and just craft or even just have a brew, the choice is yours. Check out our 'Daytime at The Steel Cauldron' sessions for more information and booking
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When are you open?During School term time we are open 10am - 6pm Thurs - Sun During School holidays we are open 10am - 6pm Wed - Sun (the only exception to this is Halloween half term, where we are open Tues - Sun and also in between Christmas and New Year - depending when Christmas falls - see the home page of our website for accurate times)
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Can I come in costume?Absolutely YES. We love it when you come in costume
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Wizard SchoolOnly one of us is taking the lesson do I need to book a seat for all of us or just the one child taking the lesson? Yes, please book for every body in the building. We need to know for allocating tables, so book for everyone who wants a seat. The deposits will be taken off your total bill on the day. Only the person taking the lesson will be charged for Wizard School Do I need to bring anything for the lesson? No, all materials and props needed for the lesson are provided, but feel free to wear your wizarding costumes and bring a wand if you have one. Can I drop off my child and pick them up after the lesson? We are keen to encourage families to take part in activities together and require at least one responsible adult to accompany the children taking part in your group. Only the people taking the lesson need to pay the £8 activity fee, everyone else just pays for the food and drink they consume. My child is quite shy, will this be a noisy or boisterous lesson? The lessons can be a little loud at times, but Professor Carter is quite strict when it comes to taking the classes and uses his magical powers to create a good learning environment. Everyone stays at their tables and the magic lessons do not require any interaction between tables or running around. We want to make the classes as accessible as we can and if you group have any special needs please drop us a note when booking and we can get back to you to discuss options. Will the lesson be too difficult for my child? We appreciate that all children are different and all our lessons have successfully been run for groups of children aged 6+. Sometimes our younger students may need a little helping hand from the adults in the group, and our Wizards are on hand to help both the child and the adults. We go at a gentle pace and spend lots of time repeating the tricks and visiting each group to help everyone.
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Eat, Drink & OwlsWhen are the Owls here? The Owls are here with us most Sundays and also Wednesdays and Fridays during School holidays. The Owls don't live here at The Steel Cauldron. Can we craft during the Owl session? You can craft either before (before the 4pm Owl session) or after (after the 10am Owl session) the session, but please let us know in advance so we can extend the length of time at your table Food & Drink Breakfast is served at the 10am Owl session, lunch menu is served at the 4pm Owl session - please take a look at our Magical Menu page for food options Food is served after the Owls have flown
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Eat, Drink & Spells Magic ShowProf. Carter's live magic show is fun for the whole family, perfect for kids (age 5+) and their parents/carers Food and drink is served throughout the session - please see our magical menu for options during the time you are here
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Scales & Tails SessionWhen are the reptiles at The Steel Cauldron? Scales & Tails are with us each month on a Saturday - check out the Scales and Tails page for all the dates (the reptiles do not live here at The Steel Cauldron) Do we get to hold the snakes? Yes, you get the option to hold the creatures - but its not compulsory Are their Tarantulas? No, just reptiles What age range is this session suitable for? Any age is welcome, however children must be sensible and able to take instruction (especially for holding the animals) Food and Drink is served at the end of the session
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Daytime at the Steel CauldronDo we need to pre-order afternoon Teas? No, we serve our magical tea's every day we are open after 11.30am Do we have to craft? No, crafting is optional - if you choose to craft, all options are in our menu How long do we have at the table? Your table is booked for 90 minutes, if we have availability then you are welcome to stay longer. Weekends and holidays do get busy though, so we tend to have to stick to the 90 minute session time.
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Do I need to bookUsually yes, as we get very busy at weekends and holidays. We do try to take walk ins at busy times but we cannot guarantee it, so booking is best. Check out our schedule page for what's on and when. If you can't find a session with enough spaces then please try a few other sessions, if there is nothing else available then book as many spaces as possible and let us know in the comments the exact number coming. (that said, if there is just one space available on that session and you want to book for 8, then we may struggle to get you in at that time) . Send us an email wizards@thesteelcauldron.co.uk or give us a call and we can see what we can do. The booking fee for every activity is £5 per person and this is deducted from your final bill on the day. Book for everyone who wants a seat (incl. high chairs), that way we can get you a table big enough
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Can I reschedule my booking?If there is at least 24 hours before your visit then you can reschedule by going to our member area, join up using the same email you used to make the original booking and then going to "my bookings" where you can reschedule. Or give us a call or email and we can get your booking moved. Within 24 hours notice, we are happy to reschedule your booking but if you are cancelling we can not refund deposits
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What is the £5 payment for?The £5 payment is a booking deposit, not the total cost. The booking fee will be deducted off your total bill on the day. This is £5 per person and will be taken on booking
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How far ahead can I book?We currently have bookings available until December 24th. We will add after xmas and new year slots shortly. If you are wanting to book for future and the booking is not open yet, then please send us an email wizards@thesteelcauldron.co.uk
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Can you cater for my dietary requirements?We have vegetarian, vegan, and gluten free options. Check out our magical menu page for more information or send us an email to wizards@thesteelcauldron.co.uk
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Can children come to evening events?We are keen to encourage families to take part in activities together and as such have a licence that allows 14+ in the bar with an adult until 10pm and children up to 12 to stay until 8pm.
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Do I need to book?Yes, definitely book - we book up early for this Please book for everyone wanting a seat at the Santa Experience
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What age is this suitable for?Fun for all the family from 1- 101yrs.
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Does my child get a present?Yes, all children receive a present form Santa
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How long is the session?The Santa experience is 90 minutes. Food and drink is served during the session
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Disclaimer: The Steel Cauldron is Yorkshire Wizard themed inspired by fantasy, folk lore, wizards and fun. It is not endorsed by, affiliated with or associated with Warner Bros. or J.K. Rowling or otherwise connected with Harry Potter or J.K. Rowling’s Wizarding World. It is also not endorsed by, affiliated with or associated with Lord of the Rings, Game of Thrones, Star Wars, or otherwise connected with any one specific text or series.
© 2021 by The Steel Cauldron. Proudly designed & created by Matt Lowe Design.